Property
1. Burglary / All Risks / Equipment All Risks / Money / Plate Glass Claim
Claims Procedures
- Notify us immediately giving details such as nature and extent of loss or damage
- Take all reasonable measures to mitigate loss or damage
- Not to dispose of the damaged property and if possible, take photographs
- Cooperate and provide assistance to the Adjusters
Documents Required
- Written Statement of Claim detailing the property damaged
- Police Report(if loss is caused by fire or burglary)
- Fire and Rescue Services Department report ( if loss or damage is by fire)
- Estimate of the cost of repair to the building and/or properties insured
- Purchase invoices/receipts/valuation reports in respect of the damaged items
- Stock records, accounting records, sales invoices, delivery orders, return inwards, bank statements, as appropriate to quantify the loss or damage
- Any additional information and documentary evidence as may be required by us or appointed Adjusters
2. Fire Claim
Insured To Do
- Give immediate notice to us by telephone
- Immediately notify the relevant authorities such as Fire Brigade, Police
- Take all reasonable measures to minimize the extent of loss or damage
- Cooperate with appointed Adjusters when called upon
Documents Required
- Written Statement of Claim detailing the property damaged
- Fire and Rescue Services Department report
- Estimate of the cost of repair to the building and/or properties insured
- Purchase invoices/receipts/valuation reports in respect of the damaged items
- Stock records, delivery orders as appropriate to quantify the loss or damage
- Any additional information and documentary evidence as may be required by us or appointed Adjusters
3. Fire Business Interruption Claim
Insured To Do
- Please refer to Fire claims procedure/guideline above. This claim will only materialise if the material damage claim is payable (exception: policy with waiver of Material Damage Proviso Clause).
Documents Required
- Written Statement of Claim detailing the claim
- Manufacturing, trading, profit and loss accounts
- Furnish all information and documentary evidence as required by us or appointed Adjusters
4. Property Terrorism Claim
Insured To Do
- Give immediate notice to us by telephone
- Immediately notify the relevant authorities such as Fire Brigade, Police
- Take all reasonable measures to minimize the extent of loss or damage
- Cooperate with us or appointed Adjusters
Documents Required
- Written Statement of Claim detailing the property damaged
- Fire and Rescue Services Department report
- Estimate of the cost of repair for the damaged property insured
- Purchase invoices/receipts/valuation reports in respect of the damaged items
- Stock records, delivery orders as appropriate to quantify the loss or damage to insured property
- Any additional information and documentary evidence as may be required by us or appointed Adjusters
5. Plate Glass/Signboard Claim
Insured To Do
- Notify One Stop 2U personnel/Agent immediately after the incident.
Documents Required
- Photographs depicting damaged items
- Repair/Replacement Quotation/Invoice
- Police report (if available)
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